Shipping policy

Last Updated: May 5, 2026

Thank you for shopping with GlucaChill, a brand operated by Cosmic Media Labs LLC. Please review our shipping policy below for information about order processing, delivery timelines, and tracking.

1. Order Processing

All orders are typically processed within 1–4 business days after being placed. Business days are Monday through Friday, excluding federal holidays.

Please note:

  • Orders placed on weekends or holidays will begin processing on the next available business day.

  • During high-demand periods (sales, promotions, holidays), processing times may be slightly longer.

  • You will receive an email confirmation once your order has been placed, and a separate notification with your tracking information once your order has shipped.

2. Shipping Destinations

We currently only ship within the United States.

3. Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are as follows:

Destination

Estimated Delivery Time

United States

2–14 Business Days

Current Expected Window

2–5 Business Days


Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather events, or high-volume shipping periods outside of our control.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

If you have not received a tracking number within 5 business days of placing your order, please contact our Customer Service team:

Track Your Order Here: https://glucachill.com/apps/track123

📧 info@glucachill.com 📞 1-888-293-5290

5. Shipping Carriers

We partner with major national carriers to fulfill your orders. The carrier used for your shipment will be indicated in your shipping confirmation email.

6. Free Shipping for Members

Active GlucaChill Members receive free shipping on all orders placed through glucachill.com. Free shipping is automatically applied at checkout when you are logged into your member account with an active membership.

In the case you were charged for shipping by accident as a ACTIVE GlucaChill Member. Please email info@glucachill.com with your order ID and Membership Email and our team will assist in refunding any mistaken shipping charges that were placed incorrectly. 

7. Incorrect or Undeliverable Addresses

It is your responsibility to provide an accurate and complete shipping address at checkout. GlucaChill is not responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, please:


  1. Check with neighbors, building management, or other household members.

  2. Wait 2 business days — packages are occasionally marked as delivered before final arrival.

  3. Contact us at info@glucachill.com or 1-888-293-5290 so we can open an inquiry with the carrier.


GlucaChill is not responsible for packages that are stolen after confirmed delivery. We encourage customers to ensure a secure delivery location.

9. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at info@glucachill.com with your order number and photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

10. Contact Us

For any questions related to your shipment, please reach out:

Cosmic Media Labs LLC (DBA: GlucaChill) 1000 N. West Street, Suite 1200 Wilmington, DE 19801

📧 info@glucachill.com 📞 1-888-293-5290 🌐 glucachill.com