Privacy policy

Last Updated: May 5, 2026

GlucaChill is a brand operated by Cosmic Media Labs LLC ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit glucachill.com (the "Site") or make a purchase from us.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information in connection with the operation of the Site:

a. Information You Provide Directly

  • Name, email address, phone number, billing and shipping address

  • Payment information (credit/debit card details — processed securely via our payment processor; we do not store full card numbers)

  • Account login credentials

  • Communications you send to us (emails, support requests, etc.)

b. Information Collected Automatically

  • IP address, browser type, operating system

  • Pages visited, time spent on pages, referring URLs

  • Cookie and tracking data (see Section 6 below)

c. Information from Third Parties

  • Data from analytics providers (e.g., Google Analytics)

  • Data from advertising partners

  • Information from payment processors

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Manage your GlucaChill membership (if enrolled)

  • Send transactional communications (order confirmations, shipping updates, receipts)

  • Send promotional emails and SMS messages (only with your consent — see Section 7)

  • Respond to customer service inquiries

  • Improve our website, products, and services

  • Comply with legal obligations

  • Detect and prevent fraud or unauthorized activity

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers: Fulfillment partners, payment processors, email/SMS marketing platforms (including Klaviyo), shipping carriers, and IT service providers who assist in operating our business

  • Analytics and advertising partners: To help us understand site usage and serve relevant advertising

  • Legal authorities: When required by law, subpoena, or to protect the rights, property, or safety of our company or others

  • Business transfers: In the event of a merger, acquisition, or sale of company assets

All third-party service providers are contractually obligated to use your data only for the purposes for which it was shared and to maintain appropriate security standards.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal requirements, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete data

  • Deletion: Request deletion of your personal data, subject to certain legal exceptions

  • Opt-Out of Marketing: Unsubscribe from email or SMS marketing at any time (see Section 7)

  • Data Portability: Receive your data in a structured, machine-readable format


To exercise any of these rights, contact us at info@glucachill.com or call 1-888-293-5290.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

  • Keep you logged in

  • Remember your preferences and cart contents

  • Analyze site traffic and usage

  • Deliver targeted advertising

You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality. We also participate in interest-based advertising. To opt out of targeted advertising, you may visit:

7. Email and SMS Marketing Communications

Email Communications By providing your email address, you consent to receiving marketing emails from GlucaChill, including promotions, product updates, and offers. You may opt out at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at info@glucachill.com.

Even if you opt out of marketing emails, you will continue to receive transactional emails related to your orders, account, and membership.

SMS / Text Message Communications By providing your mobile phone number and opting in at checkout or through our sign-up forms, you consent to receive recurring automated marketing text messages from GlucaChill at the mobile number provided. Message frequency varies. Message and data rates may apply.

  • You may opt out at any time by replying STOP to any text message.

  • Reply HELP for assistance.

  • For support, contact us at info@glucachill.com or 1-888-293-5290.

  • See our full SMS Terms of Service within our Terms and Conditions.

Consent to receive marketing SMS messages is not a condition of any purchase.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at info@glucachill.com.

9. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. California Residents — CCPA Notice

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, disclose, and sell

  • The right to request deletion of your personal information

  • The right to opt out of the sale of your personal information (we do not sell personal information)

  • The right to non-discrimination for exercising your privacy rights

To submit a verifiable consumer request, contact us at info@glucachill.com or 1-888-293-5290.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Cosmic Media Labs LLC (DBA: GlucaChill) 1000 N. West Street, Suite 1200 Wilmington, DE 19801

📧 info@glucachill.com 📞 1-888-293-5290 🌐 glucachill.com