Refund policy

Last Updated: May 5, 2026

GlucaChill is committed to your satisfaction. Please read this Refund Policy carefully to understand your rights and options regarding returns and refunds on products and memberships.

1. Product Returns — General Policy

We want you to be completely satisfied with your GlucaChill purchase. If you are not satisfied for any reason, you may request a return or refund under the terms described below.

Eligibility:

  • Refund requests must be submitted within 30 days of the delivery date.

  • Products must be in their original, unused condition and original packaging to be eligible for a full refund. Opened or partially used products may be eligible for a partial refund at our discretion.

  • Items that are damaged due to misuse or negligence are not eligible for a refund.


Non-Refundable Items:

  • Products purchased on clearance or marked as final sale

  • Free gifts or promotional items

  • Shipping charges (unless the return is due to our error or you we're charged as an ACTIVE Glucachill Member Monthly Subscription)

2. How to Initiate a Return

To initiate a return, please contact our Customer Service team before sending any items back:

📧 info@glucachill.com

📞 1-888-293-5290

Please provide:


  • Your order number

  • The item(s) you wish to return

  • The reason for your return

Our team will provide you with return instructions and a Return Authorization (RA) number. Do not ship items back without first receiving your RA number. Returns received without authorization may not be processed.

 

3. Return Shipping Address

Once your return is authorized, please ship your items to:

GlucaChill Returns Attn: GlucaChill Returns 1777 Abram Ct #2321 San Leandro, CA 94577 United States

Important:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

  • We recommend shipping returns with a trackable carrier. GlucaChill is not responsible for lost or damaged return shipments.

  • Return shipping costs are non-refundable unless the return is due to our error.

 

4. Refund Processing

Once we receive and inspect your returned item(s), we will notify you via email of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days of our receipt and approval of the return.

  • Please note that your financial institution may take additional time to reflect the credit on your statement.

  • Shipping charges (unless the return is due to our error or you we're charged as an ACTIVE Glucachill Member Monthly Subscription)

5. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your original item (subject to the return conditions above) and place a new order.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at info@glucachill.com with:

  • Your order number

  • A description of the issue

  • Photos of the damaged or defective product and its packaging

We will arrange a replacement or full refund at no additional cost to you, including return shipping where applicable.

 

7. GlucaChill Membership — Refund Policy

Membership fees are non-refundable once a membership term has begun, including for partially used terms.

However:

  • You may cancel at any time before your next renewal date to stop future charges. Your access to membership benefits will continue through the end of the current paid period.

  • If you believe you were charged in error, please contact us immediately at info@glucachill.com or 1-888-293-5290 and we will investigate and resolve the issue promptly.

For full details on cancellation, see our Terms and Conditions — Section 8 (GlucaChill Membership Program).

8. Chargebacks and Disputes

We encourage customers to contact us directly at info@glucachill.com to resolve any billing concerns before initiating a chargeback with their financial institution.

 We are committed to working with you to reach a fair resolution. Initiating a chargeback without first contacting us may result in account suspension and could delay a resolution.

 

9. Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Changes will be effective upon posting to this page with an updated "Last Updated" date.

 

10. Contact Us

For any questions about returns, refunds, or your order, please reach out to our Customer Service team:

Cosmic Media Labs LLC (DBA: GlucaChill) 1000 N. West Street, Suite 1200 Wilmington, DE 19801

📧 info@glucachill.com 📞 1-888-293-5290 🌐 glucachill.com